How can I make an inquiry or give you feedback regarding customer support?
You are welcome to send any questions or comments of a non-technical nature using the online feedback form. If you are an ImageID customer, you can use the toll free phone line published on this site.
Who should I contact about customer training, and what training is available?
Customer training is coordinated with the ImageID Customer Support. Training sessions may be held either at local training facilities or at your site, and can be adapted to the level and emphasis you require. For More Info contact support@imageid.com
Where can I find some basic troubleshooting information for ImageID's products?
Customers participating in a maintenance program receive troubleshooting information as a part of the program. Troubleshooting guides for routine problems are also currently being developed for some products. If you need technical assistance, call ImageID Customer Support.
What customer support services does ImageID offer?
ImageID offers a full line of services geared to help you meet your timeframe and quality demands - response centers, qualified field service staff, applications support, software updates, preventive maintenance, remote access and more.
How do I find out about new versions or updated documentation?
Usually, you will receive updated user documentation with your system and with new software releases. ImageID customers can download from this site the most up-to-date documentation. ImageID Customer Support will initiate your software upgrades and provide you with additional documentation on request.
